The New Zealand International Convention Centre, comprising the New Zealand International Convention Centre Limited and all its related entities, (NZICC) is committed to protecting the personal information you entrust to us and meeting our obligations under the Privacy Act 2020.
As part of our commitment to remain open and transparent in the way we manage your personal information, we have prepared this Privacy Policy that explains the way in which we collect, hold, use and disclose your personal information.
This Privacy Policy should be read in conjunction with the Information Privacy Principles, as set out in the Privacy Act 2020.
This Privacy Policy sets out:
The type of personal information we collect and hold varies depending on the kind of dealings we have with you. Below are some examples of the types of personal information that we will collect from you in certain situations.
Video Surveillance & Facial Recognition System
A. General
For security reasons, we may have surveillance and facial recognition cameras active throughout our venue. Surveillance cameras may monitor and record activity both on and in the surrounding areas of our premises. In certain circumstances, we may retain surveillance and facial recognition footage, which may include image, audio and video recordings of you. Retained surveillance and facial recognition footage may be supplied to government agencies where required and/or permitted by law. Where not required for compliance with any applicable legislation or regulation, footage captured by our surveillance and facial recognition cameras will be deleted within a reasonable timeframe after collection.
The NZICC may use photographs of guests (either provided by guests to the NZICC or collected by the NZICC) for purposes properly related to the maintenance of security and safety at our premises.
Bookings and Enquiries
When you contact us to enquire about the NZICC or make a booking to use the NZICC, we will ask you to provide us with personal information, including your name and contact details (such as your mobile number and email address). This information is collected and held by us so that we can identify you and contact you if required.
Your personal information is collected by us in a variety of ways. In most cases, and whenever possible, we will try to collect any personal information directly from you. However, in some circumstances, we may collect your personal information from third parties that you have authorised to provide such information to us, or that are required to provide such information in accordance with the law.
Some of the ways in which we collect personal information about you is when you:
In certain circumstances, we will also collect your personal information from third parties, including:
We may also collect personal information from you via your computer through the use of cookies. Cookies are small data files which identify your computer after it visits a website for the first time. The information collected can include your internet protocol (IP) address, domain name, internet service provider and general online behaviour (such as the content, images and advertisements you select). Your internet browser will have an option to disable cookies, however doing so may limit the goods or services we are able to offer you.
Your personal information is securely stored in our on-site databases and through cloud-based storage, some of which is managed by our external service providers. Only certain authorised staff can access your personal information and these staff members (as well as our external providers) are required to maintain the confidentiality of your personal information at all times. Direct access to the databases is restricted to ensure your data remains secure and protected and we use all reasonable means to protect your personal information securely against unauthorised use and access.
The purpose for which we collect, hold, use and disclose your personal information depends on how and why that information was originally gathered by us from you. We will not collect, hold, use or disclose your personal information other than for the purpose for which it was collected, for a purpose which is reasonably apparent at the time we collect it or as otherwise required or specifically permitted by law.
Your personal information may be collected, held, used or disclosed for various purposes, including the following:
The provision of goods or services
We will often use your personal information when providing you with specific goods or services. This may be to verify your identity following certain requests (such as confirming a booking or processing a payment). In some situations, your information may be disclosed to our contractors and service providers, but only to the extent necessary to operate our business or provide you with the product or service you have requested.
From time to time we may disclose personal information to our service providers and affiliates where they are retained to perform functions on our behalf, provided such service providers and affiliates have entered into written agreements with us and do not collect, use or disclose the personal information for any purpose other than to perform such functions on our behalf, to provide services to us, or as otherwise required by law.
Marketing
In certain circumstances, the personal information we collect from you will be used in our marketing campaigns and for the purposes of marketing our business. This includes, but is not limited to, sending you tailored newsletters, promotions and updates that you have opted to receive via post, email, in app communications or mobile device. Any marketing material sent by us to you will include the ability for you to opt-out of receiving any future marketing material if you choose to do so.
The NZICC may also use a range of services offered by third parties which will help us deliver you tailored internet-based advertisements based on the personal information we collect from you.
Video Surveillance & Facial Recognition System
For regulatory and security reasons, we have a number of surveillance and facial recognition cameras active throughout the NZICC. Surveillance cameras monitor and record activity both on and in the surrounding areas of our premises. In certain circumstances, we will retain surveillance and facial recognition footage, which may include image, audio and video recordings of you. Retained surveillance and facial recognition footage may be supplied to government agencies where required and/or permitted by law. Where not required for compliance with any applicable legislation or regulation, footage will be deleted within a reasonable timeframe after collection.
You may request details of the personal information that we hold about you. Please email privacy@nzicc.co.nz with details of the personal information required and we will provide you with the appropriate Privacy Act Request Form to complete. In most cases, we will provide you with access to your personal information within 20 working days, and you will have the opportunity to correct or update that information if needed.
If we are unable to provide you with access to your personal information, we will explain the reason for this. If you are not satisfied with our response to any request for details of your personal information, you may contact our Chief Privacy Officer or the Office of the Privacy Commissioner.
We may disclose your personal information to organisations overseas, but only for specific purposes. These purposes may include identity and credit checks, bookings and personal requests by you,. We may also disclose your personal information to overseas entities that assist us in the provision of our services.
We take all reasonable steps to ensure that any overseas recipients do not breach any of the obligations imposed under the Information Privacy Principles in relation to the personal information we disclose to them.
Please contact our Chief Privacy Officer by:
Post:
Chief Privacy Officer
New Zealand International Convention Centre Limited
Level 13, 99 Albert Street
Auckland
New Zealand 1010
Email: privacy@nzicc.co.nz
We reserve the right to change this Privacy Policy at any time. All changes will be notified by posting an updated version of the Privacy Policy on our website. Please regularly check our website to stay up-to-date on any changes made.
For more information about privacy issues and the protection of privacy, visit the Office of the Privacy Commissioner's website at www.privacy.org.nz
A copy of the Privacy Act 2020 and the Information Privacy Principles can be accessed here.
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